Leaks dominate the list of tenant complaints to property managers, research from property manager support service Adiuvo has revealed.
Complaints about leaks account for 17.6% of issues, followed by problems with alarm systems (10%), access issues (7.2%), lift failures (6.3%), communal doors (5.7%), electrical systems (5.6%), and drains (4.6%).
London, the South East, and the North West are the worst regions for tenant problems, with the capital alone accounting for more than a third of all national reports (34.6%).
Colin Stokes, founder and managing director of Adiuvo, said: “With the rise of convenience-first services, from on-demand television to online banking, tenants now expect the same level of speed and reliability when it comes to their homes. Issues such as leaks or alarms can be just as disruptive at 3am as they are at 3pm, and that’s why having trusted 24/7 support in place is essential.
“The scale of problems being reported is growing year on year, and each case requires investigation, coordination, and resolution. Our own workload reflects this increase, with more than 60,000 issues handled annually.
“Quick, professional responses are not only about fixing the immediate issue but also about protecting the reputation of property managers and maintaining tenant trust. Our data shows exactly what managers are up against, and with our round-the-clock service, we know first-hand how vital reliable support has become.”
Some tenant issues are worsening over time.
Communal boiler breakdowns saw the sharpest increase over the past year, rising by 95.9%.
Messaging-related issues also grew significantly, climbing by 42.1%, whilst mains water supply problems were up 22.4%.